Done right, knowledge capture and transfer set project teams up for success. Here are six best practices for boosting project outcomes through knowledge management.
- Facilitate continuous
sharing and learning by building communities.
allow project team members to answer each other’s questions. They also foster
sharing of new ideas and methods.
- Discuss lessons learned at
key milestones. These conversations allow teams to understand successes
and address failures—and build consensus for the best path forward.
- Build knowledge management
into the project. When knowledge management practices are integrated into
the delivery framework, project managers are more likely to share and reuse
- Curate information to
elevate crucial knowledge to the program level.
processes for identifying and collecting valuable nuggets of knowledge help to
disseminate lessons learned throughout the organization.
- Couple accountability with
support to build buy-in.
Project managers should be responsible for
knowledge capture and transfer—balanced with central support for time-intensive
- Seek feedback to gauge
An organization’s knowledge management practices are only
worthwhile if project managers find them valuable.
Source: PM Network 10/2017 - TO THE CLOUD
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